Question 1

Where do donated proceeds go?

Accepted Answer

The following is a list of where donated proceeds are currently going. If you have any recommendations, please feel free to send us a note to help our list grow.
 
- The Okra Project
- The Innocence Project
- Third Wave Fund
- In This Tent Together
- ACLU
- Trans Lifeline

Question 2

Where do I find audio content

Accepted Answer

Check out the Media page for recorded meditations and lullabies. Subscribe to the newsletter for a new recorded meditation every month.

Question 3

Where do I send an item I need to return?

Accepted Answer

If you have any questions about returns please feel free to reach out.
 
Return addresses are as follows and are exclusively for returns.
 
Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
 
Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
 
Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
 
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
 
Packages fulfilled by our partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
 
Packages fulfilled by our partner facility in Canada are returned to: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

Question 4

How long do I have to submit a claim for a return/exchange?

Accepted Answer

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 
 
We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. 
 
No refunds will be given for mistakes made outside of our control. This includes you ordering a wrong size, style, or color. We print the exact number of garments, based on the orders that came in, and we will not have extras. Each item you order is made just for you.
 
Please review your order before you finish checkout to avoid any issues.

Question 5

What is the estimated delivery time and how is it calculated?

Accepted Answer

All physical items are made once you order, just for you. Estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
 
estimated fulfillment + estimated shipping = estimated delivery time
 
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity. Generally, you can expect around 8-10 days from order to delivery. 
 
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
 
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
Issues with print/embroidery files
Products being out of stock
Shipping related delays like failed delivery attempts, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us, we’ll check your order status and let you know how to proceed.

Question 6

If I choose a faster shipping rate, will you fulfill my order faster too?"

Accepted Answer

All orders shipping with the Overnight delivery method for US domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue.

Question 7

What should I do if it’s past the estimated delivery time and I still haven’t received my order?

Accepted Answer

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Get in touch with us. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order.

Goodnight Friday

FAQ

Frequently asked questions